Cleaning Tools FAQ · Deep Clean, Better Life

Orders are usually processed in 1–2 business days. Pre-orders follow the ETA shown on the product page.

Visa, MasterCard, AMEX, PayPal, Apple/Google Pay etc.

We ship to the US, most EU countries, and selected regions worldwide. Check availability at checkout.

Standard 3–7 business days in most regions after dispatch; remote areas may take longer.

To enhance your user experience, the connection point is designed to be tight, which may make it harder to remove, especially the first time you use it. Please try holding the base of the brush head and pulling it straight out with some force. It should come off without the need for any additional tools. If you're still unable to remove it, please send us a video for further assistance.

Absolutely NOT! Please do NOT attempt to remove that black tube.

Reason: That is the vital Suction Tube connected to the internal pump. It is fixed by design. Forcing it out will break the connection or ruin the seal, causing permanent damage where the machine will no longer spray.

Cleaning Tip: If you want to clean the inside of the tank, simply add some clean water, shake the tank vigorously, and then pour it out.

That is the Air Release Valve.

Function: After filling the tank, air resistance might prevent water flow. Pressing this button releases excess air and balances the pressure, helping water flow smoothly into the pump.

When to use: Press this white button several times after every refill, or whenever you notice the mop is not spraying water. This usually resolves the issue.

Please try unplugging and replugging the charger and battery. If the issue persists, please verify by recording a video showing the charging status (and the indicator light). We will determine if it's a battery or charger issue and solve it

Please don't worry. Due to different production batches, the appearance of accessories may vary slightly. However, as long as it was purchased from our official store or sent by us, the specifications (e.g., 18V-21V) are universal and compatible. You can use it with confidence.

Please help us perform a test: Remove the brush head (motor head) and connect only the battery to the handle. Check if the handle lights up or works properly. Please record a video of this test and send it to us. This helps us determine if the issue is with the motor head or the battery/handle so we can send the correct replacement.

The video helps our engineers accurately diagnose the cause of the failure. It is also a necessary document for our finance department to approve warranty claims (replacements or refunds). This significantly speeds up the processing of your request.

You can purchase all original accessories directly from our official website (qimedo.com). If you are unsure which model you need, please send us your machine model, and we will provide the correct link.

We are very sorry about that. Please take a photo showing all the items you received laid out and send it to us along with your Order Number. Once confirmed, we will send the missing parts immediately.

Yes, but please note the following:

• Choose Mild Products: You can use common non-corrosive, neutral floor cleaners or disinfectants (like Dettol). Strictly avoid strong acids, strong alkalis, or bleach, as these may corrode internal seals.
  
• Pre-dilute: We recommend mixing the cleaner with water in a separate container before pouring it into the tank to prevent high-concentration liquid from clogging the nozzle.
  
• Water Temperature: Please use cold or warm water. Do NOT use boiling water, as it may damage the plastic tank.

Please try the following steps:

• Release Air: Even if there is water, an "air lock" might be blocking it. Please press the Air Release Button next to the inlet several times.
  
• Check Installation: Ensure the water tank is securely clicked into place and not loose.
  
• Unclog Nozzle: If not used for a long time, the nozzle might be clogged with scale. You can gently use a fine needle to unclog the spray hole at the front of the unit.
  
• Check Tube: Ensure the black suction tube inside the tank is submerged in the water.
  

You can contact us via the messaging system on the platform where you purchased or through our official email. We strive to respond within 24 hours. Additionally, you are welcome to join our Facebook community for faster support and cleaning tips.