Shipping policy

Qimedo Shipping Policy

Last updated: October 31, 2025

Thank you for shopping with Qimedo. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

How soon will I receive my package after placing an order?

There are two key factors that determine when your package will arrive:

1. Item Processing Time

Processing time refers to the time needed to prepare your items before shipment.
Processing times vary by product category but generally take 1–2 business days after payment is confirmed.

Orders are processed Monday to Friday, excluding public holidays.

2. Shipping Method and Transit Time

Delivery times vary depending on your destination and local logistics.
Total delivery time = Processing time (1–2 business days) + Transit time.

⚠️ We currently do not offer expedited shipping services.
Delivery estimates may vary based on customs clearance, weather, or carrier delays.

Customs and Import Duties

Your order may be subject to VAT, import duties, and/or taxes once it arrives in your country.
Qimedo ships all international packages on a DDU (Delivered Duties Unpaid) basis, meaning duties and taxes are not included in the final purchase price.

Qimedo does not collect VAT, customs fees, or import taxes, and cannot predict the amount charged by your local authorities. Any additional charges incurred during transit must be paid by the recipient to release the package from customs.

For more information, please contact your local customs office.

Shipping Fees

• Free shipping on all orders over USD $49 (after discounts, excluding taxes).

• A USD $6.99 flat-rate shipping fee applies to orders under USD $49 and some international destinations.

• An additional USD $14.99 surcharge applies to shipments bound for the following countries and regions:
  Finland, Sweden, Switzerland, Norway, Israel, Iceland, Belgium, Saudi Arabia, and the United Arab Emirates.

Order Processing Time

All confirmed orders are processed within 1–2 business days after payment verification.
Orders placed on weekends or public holidays will be processed on the next working day.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).
You can check your shipment status at https://www.17track.net/en by entering your tracking number.

For shipping inquiries, please email info@qimedo.com — our team will respond within 24–48 hours.

Shipping Restrictions

We currently ship to the following countries and regions:

North America
Canada, United States
(Shipping not available to: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, and Armed Forces zones.)

Europe
United Kingdom, Germany, Austria, Netherlands, France, Denmark, Poland, Italy, Belgium, Estonia, Finland, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Spain, Hungary, Romania, Sweden, Bulgaria, Greece, Slovenia, Switzerland, Croatia, Czech Republic, Norway, Ireland

Asia & Oceania
Hong Kong SAR China, Malaysia, Singapore, South Korea, Thailand, New Zealand, Australia

Lost or Stolen Packages

Qimedo is not responsible for lost or stolen packages once a carrier confirms delivery.
If your tracking shows “Delivered” but you cannot locate your parcel:

• Check with household members or neighbors who might have received it.

• Verify the address used during checkout.

• Contact the carrier directly for assistance.

Contact Us

If you have any shipping-related questions, please reach out:
📧 Email: info@qimedo.com
🌐 Website: https://qimedo.com/

We typically respond within 24–48 hours.

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