Warranty Policy

PART 1 What This Warranty Does NOT Cover

  • Use in commercial or industrial applications.
  • Improper power supply, such as low voltage, defective household wiring, or inadequate fuses;
  • Damage caused by improper installation, misuse or operation not following Qimedo’s official instructions or user manuals;
  • Damage caused by unauthorized repair, alter, modification or disassembly;
  • Damage caused by unauthorized service providers;
  • Damage caused by compatibility or reliability issues due to unauthorized third-party parts;
  • Loss or damage of data resulting from using Qimedo products;
  • Failures or damages caused by third-party products;
  • Damage caused by operating the Product outside the permitted or intended uses described in the user instructions, such as falls, extreme temperatures, and extreme water environments;
  • Products or parts with altered identification labels or from which the identification label has been removed;
  • Non-quality-related issues;
  • Products without valid proof of purchase;
  • Lost or stolen products;
  • Items beyond their warranty period;
  • Items that have been refunded;
  • Items purchased from unauthorized resellers;
  • Items repaired, altered, modified or disassembled by unauthorized third parties.
  • Free products.

Besides, Qimedo is not liable for the return of your personal items sent to Qimedo, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.
 Product and Part Replacement.
Upon replacement, the exchanged product or part becomes the property of Qimedo, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

 

Use of Personal Contact Information and Data

If you obtain service under this Warranty, you authorize Qimedo to store, use, and process your information stored in your product and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for Qimedo to collect, process and use your data to perform service under this Warranty. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. Qimedo may request your authorization to access, use and process the data that stored in your product when you decide to apply for after-sales service. If you refuse to do so, Qimedo may not be able to provide certain after-sales service to you. In achieve these aims, you authorize Qimedo to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. Qimedo’s privacy policy is available at Pivacy Policy.

 

PART 2 WARRANTY

 

Warranty Coverage
Under this Warranty, Qimedo warrants that each Qimedo product purchased will be free from defects in materials and workmanship under normal use, as per Qimedo's published product materials, during the specified warranty period. The warranty period varies by product and part. Please refer to the table below for specific details.

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

Shipping Arrangements

Customers are responsible for arranging shipment to the Qimedo designated address. If the issue is covered under this Limited Warranty, Qimedo will repair, replace, and return the product at no cost to the customer. Otherwise, Qimedo may charge a fee.

DAP Policy

For products received defective, damaged, or non-functional, please contact Qimedo within 30 calendar days of delivery to initiate a replacement/refund assessment. All DAP claims must be filed within this period.. Eligible replacement will be processed within 14 calendar days of Qimedo receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

 How to Obtain Warranty Service

For warranty issues, please contact info@qimedo.com to obtain warranty service. You need to provide valid proof of purchase, receipt or order number. Services not covered by this Warranty may incur charges. Warranty service is only available in the Qimedo service area where the product was purchased by you.

Product Component Details Warranty Period
Cordless Electric Mop Main Body Drive box
(Battery/PCB/Motor/Sensor etc.)		 New for 24 months
Plastic parts
Power supply New for 6 months
consumable parts Water tank New for 1 months
Scrubber brushes New for 3 months
Adapter
Charging Dock
Electric Scrubber Main Body Drive box
(Battery/PCB/Motor/Sensor etc.)		 New for 24 months
Plastic parts
Power supply New for 6 months
consumable parts Water tank New for 1 months
Scrubber brushes New for 3 months
Adapter
Charging Dock

 

Your Other Rights

This Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction, or under a written agreement with Qimedo. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.  

 

Limitation of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Qimedo disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Qimedo limits the duration and remedies of such warranties to the duration of this express warranty and, at Qimedo's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.